Education & Language Schools

• Answer questions about courses, levels, pricing, schedules
• Help students choose the right program
• Collect registration information
• Schedule placement tests

eCommerce & Retail

• Answer product questions instantly — prices, availability, features
• Search WooCommerce and Shopify products automatically
• Check order status and tracking by order number or email
• Help customers find the right product
• Collect customer preferences and requirements

Real Estate

• Answer questions about properties
• Collect client requirements
• Schedule viewings
• Analyze property documents

Legal & Professional Services

• Initial client intake and qualification
• Collect case details and personal information
• Analyze legal documents and contracts
• Generate client briefs from conversations

Healthcare & Wellness

• Patient intake and pre-screening
• Answer FAQs about services, hours, insurance
• Collect patient information and medical history
• Analyze medical documents

IT & Software Companies

• Technical support intake — describe your issue
• Collect bug reports and feature requests
• Answer documentation questions
• Analyze error logs or screenshots

Welcome & Smart Answers

Visitors see a friendly AI greeting on your homepage. The AI answers questions about your services, prices, schedules, and more — using your Knowledge Base, pages, and products.

Collects Information

The AI naturally asks for name, email, phone, and any custom fields you define. Ask open-ended discovery questions to understand client needs better.

Seamless Handover to Operators

When the conversation needs a human touch, Thia transfers the entire chat — including all messages, collected client information, and uploaded files — directly to your team. Your operators pick up exactly where the AI left off.

Brief Generator

Create a structured summary of the entire conversation with one click. Compiles personal info, intake answers, and chat history into a professional summary — perfect for client handoffs.

Smart Search

The AI searches across multiple sources to find answers:

• Knowledge Base — your custom entries about services and FAQs
• Website Pages — your existing content
• Blog Posts — articles and updates
• WooCommerce & Shopify Products — products with prices and availability

File Upload & Analysis

Clients can attach PDFs, Word documents, Excel sheets, PowerPoints, CSVs, and text files directly in the chat. The AI reads and analyzes them instantly.

Supported: PDF, DOCX, DOC, XLSX, XLS, PPTX, PPT, CSV, TXT

Use Cases

• Upload a price list and ask “What’s the cheapest option?”
• Upload a product catalog and ask “Tell me about product X”
• Upload a brochure and ask “Summarize this for me”
• Upload a spreadsheet and ask “What’s the total revenue?”

Voice-Ready & Multi-Platform

Voice-Powered Conversations

Thia speaks and listens! With built-in Text-to-Speech and speech recognition, your receptionist can read responses aloud and understand voice commands. Perfect for hands-free interaction and accessibility.

Speaks Your Language — Literally

Multilingual Speech Recognition & Text-to-Speech

Thia doesn’t just type — she speaks and listens:

• Text-to-Speech — responses are read aloud in a natural, human-like voice
• Speech Recognition — clients can speak instead of type, with automatic language detection
• 12+ Languages — English, German, French, Spanish, Bulgarian, Russian, Arabic, Chinese, Japanese, Korean, and more
• Auto-Detection — Thia automatically detects the client’s language and responds in the same one
• Voice Toggle — clients can enable or disable voice anytime during the conversation

Works With Your Platform

Thia integrates directly with your existing website, no matter what you use:

• WooCommerce — search products, check orders, manage inventory
• WordPress — search pages and blog posts
• Shopify — search products, orders, pages, and collections
• Custom Websites — works with any HTML website via a simple script tag

Make It Yours — Fully Customizable

Your Brand, Your Identity

• Custom Logo — upload your own logo for the welcome screen and chat avatar
• Assistant Name & Role — name your receptionist and define its role (Virtual Receptionist, Support Agent, Sales Assistant, etc.)
• Company Name — display your business name throughout the conversation
• Theme Colors — choose from Purple, Gold, Dark, or Red to match your brand

Custom AI Personality & Prompts

You have full control over how your AI receptionist thinks and speaks:

• AI Prompt — define your assistant’s personality, tone of voice, and behavior. Make it formal, friendly, witty, or professional — it’s up to you
• Brief Prompt — customize how conversation summaries are generated. Perfect for client handoffs, lead reports, or internal documentation
• Multi-language Support — the AI automatically responds in the same language as your client. Write your prompts in your preferred language to set the default tone

Tips for Best Results

• Add detailed entries to your Knowledge Base
• Define custom qualification questions to collect the right info
• Use intake questions for client discovery
• Customize the AI Prompt to match your brand voice

Easy Integration – Just One Script

Get your AI receptionist up and running in minutes:

• One-line Installation — simply copy and paste a single script tag into your website. No plugins, no coding, no headaches
• Works Everywhere — compatible with WordPress, WooCommerce, Shopify, custom websites, and any platform that supports JavaScript
• SaaS Technology — cloud-based solution. No servers to manage, no updates to install. We handle everything, you just use it
• Instant Setup — configure your assistant from our dashboard and go live in under 5 minutes