How to Install Thia Aide – AI Customers Support WooCommerce Plugin

Installation Methods

Method 1: Install via WordPress Admin (Recommended)


1. Download the Plugin
– Get the plugin ZIP file from Thia Aide website or your purchase receipt


2. Login to WordPress Admin
“`
https://yourdomain.com/wp-admin
“`


3. Navigate to Plugins
– Go to **Plugins → Add New** in the left sidebar


4. Upload Plugin
– Click the **”Upload Plugin”** button at the top of the page
– Click **”Choose File”** and select the `thiaide-customers-support.zip` file
– Click **”Install Now”**


5. Activate the Plugin
– After installation, click **”Activate Plugin”**
– Or go to **Plugins → Installed Plugins** and activate “Thia Aide Customers Support”

Method 2: Manual Installation via FTP

1. Extract the ZIP File
“`
thiaide-customers-support.zip
↓ Extract to
thiaide-customers-support/
“`


2. Connect to Your Server via FTP
– Use FTP client (FileZilla, Cyberduck, etc.)
– Navigate to: `/wp-content/plugins/`


3. Upload Plugin Folder
– Upload the entire `thiaide-customers-support` folder to `/wp-content/plugins/`


4. Activate via WordPress Admin
– Go to **Plugins → Installed Plugins**
– Find **”Thia Aide Customers Support”**
– Click **”Activate”**

Post-Installation Setup

Step 1: Database Tables Creation
The plugin automatically creates these tables upon activation:
– `wp_thiaide_settings` – Stores plugin settings
– `wp_thiaide_api_stats` – Stores API usage statistics


Step 2: Configure API Key


1. Get Your API Key
– Visit https://www.thiaide.com
– Register/Login to your account


2. Add API Key to Plugin
– Go to **Settings → Thia Aide** in WordPress admin
– Paste your API key in the **”API Key”** field
– Click **”Save Changes”**

Step 3: Basic Configuration

Navigate to **Settings → Thia Aide** and configure:


| Setting | Description | Default |
|———|————-|———|
| **Chat Enabled** | Enable/disable chat widget | Enabled |
| **Chat Position** | Widget position (bottom-right, bottom-left) | bottom-right |
| **Welcome Message** | Initial message shown to users | “Hello! I’m Thia assistant…” |
| **Session Hours** | How long chat session lasts | 12 hours |
| **Chat Language** | AI response language | English |
| **WooCommerce Integration** | Enable product/order support | Enabled |
| **Allow Order Lookup** | Let customers check order status | Enabled |
| **Debug Mode** | Enable logging for troubleshooting | Disabled |
| **Auto Welcome** | Automatically show welcome message | Disabled |

✅ Verification

Check if Plugin is Working


1. Frontend Check
– Visit your website
– Look for chat widget in bottom corner
– Click and send a test message


2. Admin Check
– Go to **Settings → Thia Aide**
– View **”API Status”** – should show “Online”
– Check **”Statistics”** tab for usage data


3. Database Check (optional)
“`sql
SHOW TABLES LIKE ‘%thiaide%’;
“`
Should show:
– wp_thiaide_settings
– wp_thiaide_api_stats

Troubleshooting Installation

Common Issues & Solutions


| Issue | Solution |
|——-|———-|
| **”Plugin activation failed”** | Check PHP version (requires 7.2+) |
| **Database tables not created** | Deactivate and reactivate plugin |
| **API Status shows “Offline”** | Verify API key and server firewall |
| **Chat widget not showing** | Check if chat is enabled in settings |
| **White screen after activation** | Enable WP_DEBUG to see errors |

Enable Debug Mode for Troubleshooting

Add to `wp-config.php`:
“`php
define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);
define(‘WP_DEBUG_DISPLAY’, false);
“`


Check debug log at: `/wp-content/debug.log`

Post-Installation Checklist

– [ ] Plugin activated successfully
– [ ] Database tables created
– [ ] API key configured and validated
– [ ] Chat widget visible on frontend
– [ ] Test message sends successfully
– [ ] WooCommerce integration working (if applicable)
– [ ] Statistics showing in admin panel

Updating the Plugin

Automatic Update
1. Go to **Dashboard → Updates**
2. Find “Thia Aide Customers Support”
3. Click **”Update Now”**


Manual Update
1. Download latest version
2. Deactivate current version
3. Upload new files (replace old ones)
4. Reactivate plugin

Uninstallation

Deactivate Plugin
1. Go to **Plugins → Installed Plugins**
2. Find “Thia Aide Customers Support”
3. Click **”Deactivate”**


Delete Plugin
1. After deactivation, click **”Delete”**
2. Confirm deletion


—
– **Requirements:** WordPress 5.0+, PHP 7.2+, MySQL 5.6+

✅ Installation Complete!** Your Thia Aide customer support is now ready to help your customers.